The U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) and the government of British Columbia recently suspended the license of a B.C.-based bus rental service after a tragic bus accident in Oregon that killed the driver and nine passengers. During their investigation into the accident, the FMCSA discovered that Mi Joo Tour & Travel failed to take basic measures to protect passengers by making sure that their drivers had sufficient rest for safe vehicle operations. The FMCSA and the B.C. government said that the bus service had a pattern and practice of scheduling and dispatching drivers on trips with little regard to the amount of hours they worked in a given period of time.
After a recent series of high-profile motor coach accidents, mostly involving unlicensed operators in the New York area, the Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) has revamped its system for reporting safety complaints. The FMCSA has redesigned their National Consumer Complaint Database to make it easier for people to file safety complaints about motor coach companies and drivers. The database now features a more user-friendly interface that allows concerned citizens to provide more detailed complaints about unsafe drivers and operators. Part of the revamped site is a new smartphone application called SaferBus, which provides fast and easy access for anyone with a web-enabled phone.