New Website Allows Limousine Services to Get Feedback From Clients
Michael Lindsay is the CEO of RateButler.com and has launched a new website to help operators (the industry term for limousine services) receive timely feedback from their clients. According to Mr. Lindsay, his new site, LimoSurvey.com, will help limousine services in San Francisco and throughout the rest of the country to get client feedback in real time to help them improve customer service and retain customers by building better relationships with their clients.
To San Francisco limo services like ours, this is very important because the Bay Area limo rental market is hyper-competitive and recent studies have shown that for every customer who complains, there are 26 more dissatisfied guests who will not contact us with a complaint. Recent studies also indicate that each customer who has had an unsatisfactory experience with a business will tell nine or ten friends and family members about it. In a nutshell, what this indicates is that most dissatisfied clients do not complain. Instead, they take their business elsewhere and vent their frustration by sharing it with other people.
Lindsay says that his new site will allow limo customers to feel more at ease filling out the survey knowing that the site is being managed by a third party. Thus, he says, they are more likely to participate and talk frankly about their experience.
“Studies show that a LimoSurvey.com feedback form is twice as likely to be filled out as a dedicated, company-specific form,” he said. “The biggest advantage to LimoSurvey.com is the Dashboard Module that each company uses to see their data. LimoSurvey.com is the only program that actually compares your company’s results to others in the limousine industry. One company cannot see any of the data from the other companies, but their own data is presented in a graphical form comparing their results to others within the industry.”
We like any ideas that help us do a better job of serving our San Francisco limousine guests and help our industry do a better job of serving clients across the country. We have not decided whether or not we will participate in Mr. Lindsay’s new site, but we have a humble request to ask of each of our guests. If you ever have a problem of any kind with our customer service, our luxury vehicles or any other aspect of your limo experience, please feel free to contact us at 1-800-339-8936. If it is within our power to correct a problem, we’ll do it. It’s as simple as that.
We love to hear positive feedback from our guests, but we also understand the value of candor from a guest who is dissatisfied. If we hear from an unhappy guest and are able to turn a negative into a positive, everybody wins, especially the guest and other guests who may benefit from a guest’s dissatisfaction. If you rent one of our Bay Area limos and are unhappy with any part of your experience with us, please let us know and allow us the opportunity to correct the problem. Thank you for your opinion!