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blog home Weddings Wedding Guests Stranded When Limo Pulls a No-Show

Wedding Guests Stranded When Limo Pulls a No-Show

By San Francisco Limousine Specialist on July 14, 2010

A story out of Colorado presents a worst-case scenario for couples who want to rent wedding limousines for themselves and their wedding parties. Stories like this cast all limo rental services in a bad light, and they are one of the many reasons that we put customer service above all other considerations. Here is the news story about the wedding limousine incident:

A Parker, Colorado couple rented a wedding limo to transport them and their guests for their rehearsal dinner and their May 30 wedding. They and their guests were assembled at the agreed upon time to go to the rehearsal dinner, and the wedding limo never arrived. Making matters worse, the limo they reserved for their wedding the next day didn’t show up either. The couple called the limo company, but the person who answered the phone said the company owner was unavailable.

The very unhappy bride had this to say about that phone conversation: “Someone there answered the phone, and says he was unsure. He said he couldn’t do anything for us in terms of refunding our money, and he was unsure of when the owner would be getting back. He (her husband) asked if it would be next week. And the guy on the phone says don’t know, maybe next week, maybe next year, who knows.”

The couple said that they had been comfortable making their reservations online as the limo company had the Better Business Bureau accreditation on their site. Further investigation found that the limo company was not actually a member of the BBB and had received an “F” rating for previous complaints that had not been rectified.

When you rent a San Francisco wedding limousine from Nationwide Limousine Service, you’re renting much more than luxury transportation for your wedding. You’re also renting our superb customer service, our professionalism and our reliability. We will be where you need us, when you need us, without exception or excuses. When a limo rental company fails to honor their responsibilities to their clients, it affects us all. We never lose sight of the fact that our reputation is on the line every time someone rents one of our limos for any occasion.

Rent a Bay Area wedding limo from us, and we promise to exceed your expectations and make every effort to ensure that your wedding day proceeds just the way you planned it. For the Bay Area’s best selection of wedding limos, money-saving wedding packages and outstanding customer service, call us today at 1-800-339-8936.

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