Couple Jilted By Wedding Limousine Service Just Three Weeks Before Ceremony
An Akron, Ohio couple had pored over wedding plans for months, and as their wedding day neared, the father of the bride wanted to help them out by bidding on a wedding limo package that he thought he had won. Tom Scovell, father of the bride, placed a bid on a wedding limo package offered as a promotional contest by a local radio station. He placed a $1,000 bid on the radio station’s auction and was surprised and delighted to learn that he had won the auction for just $335. He contacted the limo service a few days later and made the reservations for his daughter’s June 18 wedding.
“I emailed the owner of the limousine company, and he verified that the date was open and gave me all the instructions I needed,” said Scovell. “He told me at that time he would send me a certificate, and that all I had to do was contact him with that certificate number and everything would be set.”
When Scovell received the certificate, he contacted the limo service as requested and was told by the service that he needed to contact them at least 30 days before the wedding to reserve the date and time for the wedding limo.
“The owner never called me, so three weeks before the wedding I called the company,” said Scovell. “The owner told me I was supposed to call him to set up a contract, and that our date was booked to somebody else.”
For the father and the happy couple, it was a worst-case scenario. They had little time to make wedding limo reservations, and the father had nothing to show for his $335.
“The owner never told me I was required to set up a contract and obtain a verification number,” said Scovell. “We had to call more than a dozen other limousine companies hoping to find a replacement.”
Fortunately, this story does have a happy ending. They were able to reserve a wedding limo through another limousine service, and the radio station refunded Scovell’s $335.
For the couple and especially the father, the experience has become a cautionary tale about the importance of obtaining written contracts when making wedding plans, especially when making wedding limousine reservations.
“I would get everything in writing, I would log and document all emails and phone calls,” said Scovell. “Above all, make sure you have all commitments in writing.”
Over the years, we have heard a lot of limo service horror stories and few are more damaging to a San Francisco limo service’s reputation than horror stories involving wedding limos are. Couples-to-be have enough details to worry about as their wedding day approaches. They shouldn’t have to worry about whether or not their San Francisco wedding limo service will honor their commitment or flake and create a huge problem. At NLS Limo, we have been the premier Bay Area wedding limousine service for years and take a great deal of pride in helping couples celebrate this very important day in their lives. If you’re thinking about reserving a San Francisco wedding limo for your upcoming wedding day, please call us today at 1-800-339-8936. Oh, and congratulations!